Submit a request

For questions about your festival experience, please check out our FAQs.

If we haven’t answered your questions, please fill out the form below. We will work hard to get back to you within 48 business hours.

For phone assistance, please contact either number below pertaining to your issue:

COTR Direct: 888-353-7554 for customer service, your tickets, EZPay, or questions about the festival (admission, camping, times, etc). Hours: 9AM- 5PM ET, Monday – Friday excluding holidays.

Elevate Ticketing: Please visit for International customers placing an order or having trouble paying for your order

All inquiries outside of office hours should can be made using the form below.

* All ticket orders placed via phone are subject to a $3 surcharge.

Use keywords to tell us about your request.

Please enter the details of your request. A member of our support staff will respond as soon as possible.

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